At P&R we are constantly looking for ways to improve our service and would like to hear what our customers have to say about their experiences with us so if you have the time please leave us a review*.
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Having been backwards and forwards to my local garage regarding ongoing problems with my wife's Mini Cooper I was finally advised by a friend to contact P&R BMW & MINI. From the outset the guys there were different class, and I was immediately reassured by their approachable and friendly service.Their experience, knowledge and professionalism ensured that I was constantly kept up to date with the work being carried out on the car, and the car when returned had never run so well. So refreshing to find a company nowadays that takes pride in its work and service. Many thanks.
This was the first time I had used P&R. Rob is a great guy who really knows his stuff. A true specialist in every sense. I left my 730d Msport in his care while I had to go abroad with work. He kept me updated whilst I was away and liaised with the warranty company. His customer service and wealth of experience really reassures you. He is reasonable on price and gives great advise on things that need doing or can be left till a later date. Rob and his team are my go to specialist to look after my BMW!
I would just like to thank Rob and his very skilled team for the excellent service I always receive at this garage . I first discovered this garage when trying to shop around after having received a horrendous quote from a BMW main dealer . Not only was P&R s quote much cheaper but I was very impressed with the great service. Since then I was always taken my car there and always been very pleased . As a lady motorist who has been ripped off in the past , it s nice to know that I have finally found a garage I can trust .Thanks and keep up the good work :-))
My dealer was very patient and courteous and dealt with all my questions. There was also a follow up phone call to ensure that everything was in order. Excellent service.
I recently brought back my E34 BMW 530i V8 back on the road that was stood in my drive for the last 4 years.Well what can I say Rob and the Team did an excellent job in helping me bring the car back to life so that I could live my youth once again.Rob kept me informed of everything on the car as it transpired that needed doing.As the car was a 1995 model year,it was right up Rob's era as it was where he had learnt the trade back in the day which made me feel really assured with his knowledge and know how on these cars.By the age of the car I informed Rob that I wanted to bring the car back on the road at an economical cost,with this mindset Rob and Team worked their magic into bringing back this old girl back to full form at an Economical cost.I don' know what I would have done with the car had it not been for Rob and his ace Team.Rob completely understood my situation and acted accordingly.After solving the misfire problem I had a full Inspection 2 done and now the car runs like a dream. The smooth sound of the petrol V8 is music to my ears now.I highly recommend P and R to anyone considering having any work done on their cars.The guys really are second to none.Guys like these are very hard to find in these days.They are true gentlemen that really care about Customers and their requests.Well Done Guys.You will always have my custom and support.
I have just received my 2008 Mini Cooper S back from the safe and skillful hands of Rob and his team at P&R, and I have nothing but praise for their engineering prowess, customer service, attention to detail and diligence!I had a problem with coolant entering my engine from an unknown source, which had been diagnosed by a previous garage as being either a head gasket failure or, god forbid, a cracked cylinder head or block - needless to say I was extremely concerned and felt that the mini needed expert care. Having been recommended by a friend to approach P&R, I tentatively left my pride and joy with Rob and embarked on a family holiday. Well, the bottom line is that I had nothing to worry about - the team kept me updated at all times as to the progress of the job, going above and beyond their duty of care (It was being handled by a warranty company), and providing an expert and professional service.It proved to be a head gasket and nothing else nasty - on completion the car was found to have an additional turbo vacuum pump issue - the only reason this was flagged was because of Rob's endless testing of the car, and his knowledge of the marque - this issue was swiftly dealt with, and I am now the owner of a superb Cooper S that performs exactly as it should - I feel that any other garage would have just handed me back the car as it was, glad to be free of it with money in their pocket, ready for a return visit in a couple of months, but no, not P&R - Rob was adamant that the car return in tip top engineering form so that he felt his company had achieved exactly what they had promised........BRAVO! a garage that actually cares - a rare beast indeed!Thank you guys - really appreciated!
After a recommendation from a friend I decided to entrust my pride and joy to P&R and I have no regrets. They have proven to be very honest, friendly and reliable. They have always been able to slot my car in at relatively short notice, complete the work as anticipated, and charge very competitive prices. In my opinion they are superior to any BMW dealership in all aspects.Thanks P&R and keep it up!
Booked in my 2006 BMW 530i due to a strange knocking from the front. The team found some problems that i was jot aware of and fixed them all. The service was excellent and was kept updated with progess. Pricing was good and way cheaper then BMW but overall these guys know there stuff and my car feels like new again. Excellent work guys.
Highly recommended for Excellent Service
Highly recommended for Excellent Service. Always polite, professional and reasonably priced. They have serviced my E39 for the last 10 years or so. I sold it and after a few days the new owner phoned to say thank you for the car and thank you for keeping this car in mint condition. He said he had it checked over by his mechanic and it was in tip top condition. The week link was me. It was noted that the car was fed Grade D supermarket fuel by the buyers mechanic. No wonder it was a little sluggish starting. Thank you P & R I will definitely be in with my new F10 Msport but it will have better grade fuel in it from now on. See you soon