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Excels Expectations…Having taken my car for faults, repairs, and services to P&R since 2016, I am compelled to write another review as Rob, Charlie, and team continually excel all expectations.Superior to main dealerships, this specialist garage is unrivalled with reassuring product knowledge, state-of-the-art diagnostic tools, and offer very competitive pricing. It remains second to none in caring for its customers’ needs and specific requests.Vital to trust a garage for having the best interest of its customers -- whether a first-time visitor or on consequent bookings -- it is refreshingly comfortable to completely trust Rob and Charlie’s diagnosis and suggestions.
I am taking my car for fault and fix as well as servicing since 2019. Charlie and Rob who are actually taking care of my car. They always provide detailed explanation irrespective most of them goes over my head :), still they explain fault thoroughly and fix them. Excellent customer experience with Amazing team. Keep it up guys and I will keep recommending you.
I had an issue with my BMW 3 series. Having read the reviews about these guys, I thought I would give them a go. Right off the bat you notice straight away the level of service was high, I really can't fault them. Rob explained in detail what was wrong. The work carried out was excellent. I'm definitely going to be using them again. Highly recommended
Many thanks to Rob who allowed me time on the phone & gave me valuable advice on buying an E46 M3. Approachable, friendly & knowledgeable. Your help was much appreciated, thank you.
Took my newly purchased M3 in as it had developed a rattle underneath, a free inspection revealed broken exhaust brackets, this was booked in a week later, quickly fixed for a great price. Very knowledgeable team will use again
Robert and the team were simply outstanding.From the outset Robert and his team were different breed, in a industry of sharks, and I was immediately reassured by their approachable and friendly service.Their experience, knowledge and professionalism, ensured that I was kept updated with the work being carried out on the car and no job was too small. So refreshing to find a company nowadays that takes pride in its work and service. I would have no hesitation is recommending them and simply won't be using anyone else. Cheers Nick C
We have been using P&R for more than 10 years and have found that Robert and team offer excellence service and advice. They are thorough when they inspect out vehicles (2 BMWs) and can trust them completely.When we leave our cars with them we have total trust that any work carried out and at a reasonable cost. We totally recommend P&R.
Superior to any BMW dealership, I have nothing but praise for P R and highly recommend it to anyone considering work done or service their BMW… Rob, Phil and team not only are experts in their field, have state-of-the-art diagnostic tools, and offer very competitive pricing, but are also second to none in caring for their customers and specific requests. Their product knowledge is reassuring, as they give clear briefings and advice on things that need doing or can be left till a later date.Being quite familiar how main dealerships work, I’m not surprised seeing exuberant prices they charge. But when it came to my recently acquired BMW E46 I noticed the previous owner had been ripped off by the main dealer, even on “recall” work, and although he had later had the car serviced at a local garage-- and they may have been decent-- I wasn’t sure they had the capability of using the latest diagnostic equipment because of code faults still showing on the panel.I initially took the car back to the main dealer to re-check the “recall”, but without sorting the real problem they messed up with new and other minor items in the process. After complaints, they asked if I could bring the car back. But I decided never to use that dealership again.I consider myself lucky having found P R BMW. During the past couple of years, they’ve sorted out urgent items like door panel lock mechanism, tail lamp rectification, and I’ve gone for Inspection 1, oil service, and inspection 2 services to my full satisfaction.
I went in a few weeks back for a sub frame inspection on my e46 m3. Having not had the car for long i was worried about the re-occuring subframe issue on these m3's and as this was my first m3 i wanted to get this checked out from someone who knew what to look out for.Rob and the team had a thorough check and advised all was well. He was honest in his approach and advised accordingly of potential future issues that could occur but now an issue now. I will be using P&R BMW & Mini Specialists going forward for future work.
Vehicle: BMW 3 series GT, '13 plateProblems: High fan noise from air con & service due.The guys at P&R were courteous & professional, especially Rob on the front counter. They connected my car to the diagnostics & reported back to me the required services, at a very fair price, I estimate I saved £200 vs the main dealer.BMW wanted £99 just to investigate the fan noise. P&R found the issue as part of the service, removing debris from the micro filter housing - at no extra charge.I rarely write reviews, but thought these guys really deserved the praise. Thanks!